I ordered some art work from Belgium ,Denmark and some electronic stuff from Singapore ( that was not available locally ) . Some of the stuff from Europe and Singapore is missing - hasn't turned up. Now Country to Country mailing prices and modalities differ. Some countries have tracking available cheap others don't have anything between standard mail and registered mail and the cost difference can be pretty high. Now all items were mailed the same day. Item A worth $5 arrived , though very late. Item B worth $50 has'nt come. When I call up the USPS international parcels dept - they JUST REFUSED TO TAKE DOWN A COMPLAINT , SITING THAT THE ONLY PERSON WHO CAN INITIATE A COMPLAINT IS THE SENDER FROM HIS COUNTRY NOT THE RECEIPIENT. IN OTHER WORDS WHAT USPS IS TRYING TO TELL US IS "IF THE PARCEL IS VALUABLE BUT THERE IS NO TRACKING INFO - WE WILL STEAL IT AND YOU WILL NOT BE ABLE TO COMPLAIN. " === " EVERYTHING WORTH SOME VALUE , SENT REGULAR MAIL WILL BE STOLEN " . I AM SO PISSED. DOES ANYONE HAVE THE SAME EXPERIENCE AND WHAT DID YOU DO ? sorry still not convinced !!! Because the same sender sends a $5 item - I get it - $50 Item - no news. Something fishy
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1 :
I have had many things shipped from around the world and have never had a problem. A $50 item is not "expensive" in terms of what USPS ships processes every day. It's always the sender who has authority to file a complaint. Your situation is no different. And this would be the same with UPS & FedEx also. In my 35y of using the post office, I have had two problems: - one package was delivered to the senders address for some reason. We have never figured it out. This probably was 5y ago. - one package in 1991, never arrived and to my knowledge, never been found. My guess is the problem is the postal service in the country you shipped from (Singapore) and not the USPS.
2 :
I would say your problem is with the Customs department in the foreign countries. Since the value on the packages must be declared, and then pass through Customs, it is very likely that the Customs personnel are "confiscating" your items. Unfortunately, the best way to help insure you will receive the items is to have them mailed by Registered Mail.
3 :
Different countries have different regulations on international post. Your packages could be tied up in customs for up to a month. Just to get something from canada driven across the border took 23 days on one of my packages. Just wait it out.
